Head of Technical Operations

About DEUNA 🧡 DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution. With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation. We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀 Visit https://www.deuna.com/ to learn more about us! We are looking for a Technical Operations Head to join our team! Responsibilities: - System Monitoring and Alerting: Develop and implement robust monitoring systems to identify potential failures, especially post-deployment, ensuring high system reliability and performance. - Deployment Standards: Define and maintain standards for all deployments. Ensure that each new solution or change includes comprehensive runbooks, alerts, and metrics. - Incident Management: Manage and coordinate responses to incidents with urgency and efficiency. Lead the creation of thorough post-mortem analyses to prevent future occurrences. - Documentation and Testing: Consolidate and maintain up-to-date documentation on client configurations. Ensure all configurations are thoroughly tested and functioning optimally. - Problem-Solving Support: Provide expert context and assistance in resolving issues during production incidents. - Team Coordination: Oversee and coordinate the work of technical customer support agents, ensuring effective and client-focused support. - Roadmap planning: Present regular summary reports of the overall operational health of the organization and opportunities for improvement. Manage and drive the roadmap for operational improvements. Qualifications: -Bachelor’s degree in Computer Science, Information Systems, or a related field. -Minimum of 10 years of experience in system operations, preferably in the fintech or e-commerce sectors. -Proven track record in operational system management, including monitoring, incident response, and continuous improvement. -Strong technical and analytical skills, including proficiency in SQL, Python, or similar technologies. Prior experience with using operational tooling such as NewRelic -Excellent problem-solving abilities and experience in handling high-pressure situations. -Strong leadership skills with experience in managing technical teams. -Excellent communication and documentation skills. -Fluent in English and Spanish. Join us at DEUNA, and be part of a dynamic team that's transforming the e-commerce payments in LATAM 🚀