Founding Solutions Engineer, Post-Sales

ABOUT DUST Work is being rewritten, and the people holding the pen are the ones who actually run it. Dust is the multiplayer AI platform for human-agent collaboration. It gives companies a shared workspace where teams can build, deploy, and manage AI agents connected to their company knowledge, tools, and workflows. With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast. We're serving great customers https://blog.dust.tt/tag/customer-stories/ like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026. Dust is backed by Sequoia https://techcrunch.com/2024/06/27/dust-grabs-another-16-million-for-its-enterprise-ai-assistants-connected-to-internal-data/ with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50 https://www.linkedin.com/posts/dust-tt_were-honored-to-be-recognized-on-the-generalists-activity-7359284343929741313-Rq04. TLDR; As our founding Post-Sales Solutions Engineer at Dust, you will act as the technical partner for our existing customers, ensuring they maximize value from our AI operating system throughout their journey with us. Your primary focus will be driving long-term customer success through high-value use cases, deep adoption, and expansion opportunities that make Dust indispensable to customer workflows. You will work closely with our Customer Success and Product & Engineering teams to deepen customer relationships and drive retention. WHAT YOU'LL DO HELP BUILD DUST’S POST-SALES SOLUTIONS ENGINEERING FUNCTION FROM THE GROUND UP - Be instrumental in shaping our global Solutions Engineering organization as one of the first post-sales SE hires in the US - Help define processes, establish best practices, and lay the foundation for how post-sales technical partnership scales at Dust - Develop deep expertise in Dust’s platform capabilities, AI workflows, and prompt engineering best practices to become a trusted internal resource for complex customer scenarios SERVE AS A STRATEGIC TECHNICAL PARTNER TO CUSTOMERS - Act as a trusted technical advisor to Enterprise customers, building long-term relationships with both technical and business stakeholders - Lead advanced implementation projects including high-value use cases, technical integrations, and custom AI workflows - Discover customer pain points and help architect scalable agent ecosystems that drive meaningful business outcomes - Push the boundaries of what customers can accomplish with AI agents and proactively deepen adoption over time DRIVE CUSTOMER ADOPTION, ENABLEMENT, AND EXPANSION - Partner closely with Customer Success to drive high-value adoption, retention, and expansion across your book of business - Lead workshops, training sessions, and enablement programs that help customers successfully operationalize Dust - Communicate complex technical concepts clearly to technical teams, executives, security stakeholders, and end users - Adapt presentations, demos, and implementation guidance to the needs and technical sophistication of each customer audience BRIDGE CUSTOMER FEEDBACK WITH PRODUCT EVOLUTION - Champion customer needs with Product and Engineering teams, translating customer feedback, usage patterns, and operational challenges into actionable product insights - Identify recurring implementation patterns and turn them into reusable frameworks, documentation, and best practices - Advocate for product improvements that drive better customer outcomes and platform scalabili