Solutions Engineer

ABOUT DUST Work is being rewritten, and the people holding the pen are the ones who actually run it. Dust is the multiplayer AI platform for human-agent collaboration. It gives companies a shared workspace where teams can build, deploy, and manage AI agents connected to their company knowledge, tools, and workflows. With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast. We're serving great customers https://blog.dust.tt/tag/customer-stories/ like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026. Dust is backed by Sequoia https://techcrunch.com/2024/06/27/dust-grabs-another-16-million-for-its-enterprise-ai-assistants-connected-to-internal-data/ with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50 https://www.linkedin.com/posts/dust-tt_were-honored-to-be-recognized-on-the-generalists-activity-7359284343929741313-Rq04. THIS ROLE As a Solutions Engineer at Dust, you’ll serve as the technical bridge between Sales and prospective customers, demonstrating how our AI platform transforms the way teams work. You’ll partner closely with prospects to identify high-impact use cases, deliver tailored demonstrations, and guide technical evaluations from initial discovery through successful pilot deployments. This is a highly hands-on role, where you’ll help customers move beyond concepts and into real, working implementations on Dust. You’ll work cross-functionally with Sales, Customer Success, and Product & Engineering to ensure every engagement clearly demonstrates business impact and sets customers up for long-term success. WHAT YOU'LL DO Partner with Sales to drive technical wins - Act as a trusted technical counterpart to Account Executives throughout the sales cycle - Clearly articulate Dust’s value to both technical and business stakeholders - Build credibility and trust with customers by combining strong technical fluency with a consultative, customer-first approach - Help shape the foundation of Dust’s global Pre-Sales Solutions Engineering organization as one of our first US hires Lead technical discovery and product evaluations - Run deep technical discovery to uncover high-impact use cases aligned with customer workflows and business priorities - Design and deliver tailored, high-impact product demonstrations grounded in real customer problems - Own the technical evaluation process end-to-end, from discovery and custom demos through hands-on pilots and technical validation - Guide prospects through onboarding and help them deploy meaningful use cases during pilot phases Build solutions that make AI tangible - Build lightweight prototypes, agents, workflows, or integrations that demonstrate practical applications of Dust - Develop deep expertise in Dust’s platform capabilities, AI workflows, and prompt engineering best practices - Help customers move beyond curiosity about AI into real operational impact inside their organizations - Translate complex AI concepts into clear, actionable guidance for both technical and non-technical audiences Influence product and help scale the function - Translate customer feedback and technical pain points into actionable insights for Product and Engineering - Identify patterns across customer conversations and pilots that help shape product direction and go-to-market strategy - Help establish best practices, technical playbooks, and repeatable processes as the Solutions Engineering team grows - Operate comfor