Solutions Engineer Post-Sales

ABOUT DUST Work is being rewritten, and the people holding the pen are the ones who actually run it. Dust is the multiplayer AI platform for human-agent collaboration. It gives companies a shared workspace where teams can build, deploy, and manage AI agents connected to their company knowledge, tools, and workflows. With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world’s fastest-moving companies to rewire how work gets done. With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion. We don't get piloted and shelved. We land once, and spread. We're at an exciting stage of our journey, and growing fast. We're serving great customers https://blog.dust.tt/tag/customer-stories/ like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026. Dust is backed by Sequoia https://techcrunch.com/2024/06/27/dust-grabs-another-16-million-for-its-enterprise-ai-assistants-connected-to-internal-data/ with a determined team of optimists (coming from Stripe, OpenAI, and Stanford) who like to focus on users, ship fast, and don't take themselves too seriously while doing so. The Generalist named us among the Future 50 https://www.linkedin.com/posts/dust-tt_were-honored-to-be-recognized-on-the-generalists-activity-7359284343929741313-Rq04. TLDR; As a Post-Sales Solutions Engineer at Dust, you will act as the technical partner for our existing customers, ensuring they maximize value from our AI operating system throughout their journey with us. Your primary focus will be driving long-term customer success through value realization, identifying expansion opportunities, and creating high-value, sticky use cases that make Dust indispensable to their operations. You will work closely with our Customer Success and Product & Engineering teams to deepen customer relationships and drive retention. RESPONSIBILITIES - Develop and maintain deep expertise in Dust's product, platform capabilities, and prompt engineering best practices to serve as the internal expert for customer scenarios - Serve as a trusted technical advisor to our Enterprise customers, building deep relationships with both technical and business stakeholders over time - Lead advanced implementation projects, including high-value, high-impact use cases, technical integrations and custom workflows - Lead training & workshop sessions, effectively communicating Dust's value proposition to buyers and evaluators (e.g. security and compliance teams). You must possess strong technical acumen and high emotional intelligence (EQ) to adapt explanations and presentations to the audience, ensuring clarity and engagement. - Partner with Customer Success to drive high-value adoption, retention and expansion among your book of business - Champion customers' needs with Product & Engineering teams, translating usage patterns and feedback into product requirements and roadmap priorities - Be instrumental in building our global Solutions Engineering organization from the ground up as our first post-sales SE hires, with the opportunity to define processes, establish best practices, and lay the groundwork for future team expansion REQUIREMENTS - 4+ years in a combination of technical and customer-facing roles (e.g. software engineering, solutions architect, implementation engineer). - An action-oriented and organized self-starter mindset who isn’t afraid to get scrappy to solve customer issues. - A strong work ethic and commitment to excellence. - A deep interest in understanding customer needs and the desire to become an expert on Dust’s product. - Strong relationship-building skills with ability to establish yourself as a trusted technical advisor - Effective multitasking and prioritization skills under pressure and in ambiguous situations across a wide variety of tasks. - Demonstrated ability to work collaboratively with cros