VP, Revenue Operations

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We are seeking an exceptional VP of Revenue Operations to join our Revenue Team. This role will report to our CRO. The VP of Revenue Operations will ensure our Sales and Client Management teams are set up for success in their daily operations. Where you will work: Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ. What you will do: Strategic Planning & Architecture: Design and own the operational infrastructure that supports a complex, broker-led selling motion (e.g., Aon, Mercer, WTW) alongside direct and alliance channels Lead the forecasting and capacity modeling for the entire commercial engine Operational Execution: Own and evolve the day-to-day workflows for the Revenue organization to ensure a high-bar, consistent execution across the full customer lifecycle Establish the "source of truth" by defining and governing the core metrics that measure departmental health, from top-of-funnel engagement to NRR Strategic Enablement: Lead the strategy for continuous professional development, ensuring the team is supported by a rigorous training and certification ecosystem that maintains our high-bar SME standards Maintain a centralized, up-to-date knowledge base to ensure the Revenue team has the most current strategic and product information at their fingertips Innovation & Tooling: Act as a technical thought-leader to evolve our tech stack (Salesforce, Outreach, ZoomInfo, etc.) into a sophisticated platform that tracks complex channel attribution and renewal lifecycles Proactively identify and deploy new technologies or systemic improvements that keep Garner’s operational infrastructure ahead of our scale The ideal candidate has: Bachelor’s Degree 10+ years of experience in Revenue or Commercial Operations in a SaaS or technology business Proven experience leading Revenue Operations within a high-growth environment that has reached or exceeded $500M in ARR Mastery of complex, non-direct sales motions (e.g., channel-led, consultant-driven, or partner-heavy environments) Deep expertise across the full customer lifecycle, with a track record of driving operational efficiency in both high-velocity new-logo acquisition and retention motions Ability to drive adoption of new systems and processes across a diverse, high-performing revenue team Track record of building and maintaining world-class teams; you are a skilled recruiter, mentor, and coach who prioritizes talent development A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Compensation Transparency: The target total comp (inclusive of base + bonus) range for this position is $300,000 - $340,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable