EMEA Deal Strategy & Operations Manager

ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE ROLE: We're looking for a Deal Strategy & Operations Manager to join our growing Deal Strategy & Operations team. This role serves as a critical partner to our EMEA sales organization, enabling efficient deal execution while maintaining pricing integrity and revenue quality. In this role, you'll review and structure non-standard SaaS contracts, evaluate pricing requests, and collaborate cross-functionally with Sales, Finance, and Legal to expedite deal approvals. You'll be responsible for ensuring all deals are accurately configured in our CPQ system, comply with revenue recognition standards, and align with company policies. The ideal candidate brings strong analytical skills, attention to detail, and the ability to balance business flexibility with financial discipline. This is an excellent opportunity to gain exposure to the full revenue lifecycle while directly impacting our ability to close deals quickly. This is an in-office position. WHAT YOU’LL DO: - Own the deal strategy across our EMEA sales team - Quarterback non-standard deals through the contracting cycle & internal approval processes in collaboration with the appropriate cross-functional teams (Sales Leadership, Legal, Accounting, Billing, Product, etc.) to ensure that all deals align with business strategies and guidelines - Master and help evolve deal policies, including contract terms, pricing & packaging, contractual requirements, etc. - Partner with Account Executives on forming deals, and help translate deal structures to Order Forms for complex deals in partnership with Commercial Legal - Create operational processes, process documentation, and enable Sales Teams on best practices, tools, and workflows to ensure effective deal execution - Monitor and ensure that internal requests are addressed thoughtfully and with urgency HOW TO BE SUCCESSFUL IN THIS ROLE: - 8+ years of experience in Deal Operations, Deal Desk, or Sales Operations - A “roll up your sleeves” mentality, and an ability to collaborate effectively across internal functions (Sales, RevOps, Legal, Finance, etc.) to achieve common goals - Experience operating across EMEA markets, including fluency with multi-currency workflows, regional compliance considerations, and the varying enterprise sales cycles and procurement norms across EMEA geographies. - Experience working with consumption-based or usage-based pricing models, including structuring deals, managing overage conversations, and ensuring accurate configuration and compliance within CPQ and order form workflows. - Detail-oriented, excellent written and verbal communication skills with the ability to identify areas of improvement and propose