IT Support Specialist - London

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. ABOUT THE TEAM The IT and AI Enablement function exists to make Legora itself run as well as the product we sell: secure, automated, and compounding over time. We are IT's front door at Legora: Tier 1 support across all IT domains, new-hire onboarding end-to-end, and a commitment to fixing root causes rather than just symptoms. Our work keeps every employee unblocked and every new joiner set up for day one. WHAT YOU'LL BE DOING - Own Tier-1 IT support across the global helpdesk: tickets, SLAs, escalation paths. - Run new-hire provisioning end-to-end and execute offboarding logistics on behalf of the End-user Devices & Facilities team. - Pattern-spot recurring issues at Tier 1 and funnel root causes up to Tier 2. - Be part of a team providing global 24/7 coverage, anchored in your location — off-hours support for users in other regions, and the after-hours incident escalation path. - Administer macOS endpoints day-to-day and operate the access provisioning toolkit. WHO YOU ARE - 3+ years in helpdesk or IT support, or a demonstrable equivalent through focused project work. - A natural problem-solver — you take a ticket from triage to resolution and dig until you find the root cause rather than treat the symptom. - Calm and clear under pressure, especially when an outage or after-hours incident lands on your desk. - Detailed service orientation — you genuinely care about employees being unblocked, and you're patient and clear when explaining things to non-technical colleagues. - Curious about identity, access, and security; ambitious to grow into deeper IT or security work over time. OPTIONAL EXPERIENCES - Hands-on macOS administration at scale (MDM, configuration profiles, security baselines). - Windows admin fundamentals (Entra-joined endpoints, Intune, Group Policy). - Helpdesk operations — ticketing, SLAs, escalation paths, pattern-spotting at Tier 1. - Identity and access fundamentals — access reviews and zero-trust patterns. - Experience with Okta, Lumos, 1Password, Jamf, Apple Business Manager, and CrowdStrike. - Experience with Neat video conferencing, Tailscale, Zoom, Meraki, and Verkada. Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.