Engagement Manager - Milan

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. What you’ll do You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption, expansion, and renewal. Specifically, you will: - Own the customer journey for a growing book of highly intellectual clients - leading law firms and legal teams across Italy. - Lead onboarding and implementation, ensuring clients are set up for success from day one. - Proactively drive product adoption and usage through structured enablement, regular check-ins, and tailored success plans. - Act as a strategic advisor: understanding client goals, uncovering new use cases, and helping teams realize maximum value. - Identify expansion opportunities and then own the commercial negotiation, taking responsibility for renewals and upsells. - Monitor customer health metrics and take initiative to reduce churn risk and drive retention. - Closely collaborate with Product, Engineering, and Marketing to translate client feedback into actionable insights. - Help build and refine our Engagement playbook - we’re building this machine together. We are just getting started on this and your input will not only be appreciated but expected. What you bring You care deeply about customer outcomes - and you know that successful adoption doesn’t just happen. You’re proactive, strategic, and deeply comfortable working with demanding clients. You take pride in being the reason customers stay, grow, and succeed. We’re looking for - 5–7 years of experience in engagement management, client advisory, account leadership, or similar roles — in a high-growth B2B SaaS environment, professional services, or consulting context. - A track record of driving customer retention, expansion, and satisfaction. - A hunter mentality. Someone who is comfortable going out, finding and closing commercial opportunities. - Experience working with legal, compliance, or other regulated/complex industries and clients - or just ridiculously good at learning as you go. - Strong project management and onboarding experience; you keep things moving and your clients confident. - Excellent communication skills; written, verbal, and interpersonal. You can manage high-level conversations with legal leaders and roll up your sleeves with hands-on teams. - High EQ and commercial instinct, meaning you know when to listen, when to advise, and when to act. - A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. - Comfortable with metrics - driven by data, customer health, and outcomes over process. - Someone who enjoys being in the office 5 days a week. A key component of Legora’s success has been in-person collaboration, and we