Engagement Manager, Mid Market

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. - We lean in: ownership over titles, outcomes over intentions. - We fight for excellence: high standards, direct, ego-free feedback. - We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. ABOUT THE ROLE The way legal work gets done is changing, and Engagement is at the center of that transformation. We’re looking for an experienced, strategic Engagement Manager to join our growing team and help the world’s top law firms and corporations fundamentally change the way they work with Legora. This is a role for someone who has led change inside large, complex organizations and knows that real transformation is designed and managed. You will own the adoption and long-term success of your accounts: building the relationships, defining the outcomes and serving as the trusted advisor and quarterback who turns Legora into an embedded part of how legal teams operate. At the heart of the role is designing each client’s adoption playbook and delivering multi-year change-management programs that transform how they work. For every account you will build a tailored roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption, define measurable outcomes and ROI and evolve the program as new AI capabilities and use cases emerge. You will be critical as we continue to build a best-in-class adoption program at Legora, helping clients realize measurable ROI, expand successful use cases and transform the way their teams work. WHAT YOU’LL DO You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Mid-Market firms or corporates. Specifically, you will: - Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work. - Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve. - Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora. - Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews. - Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination. - Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities. - Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement. WH