Fulfilment Executive

FULFILMENT EXECUTIVE – HONG KONG We are looking for an experienced QC & Logistics Associate to join our Hong Kong office. In this role, you will be responsible for managing all incoming and outgoing diamond and jewellery shipments, ensuring timely movement and maintaining the highest standards of quality control. The primary objective is to ensure diamonds and jewellery flow in and out of the Hong Kong office with minimal delays while ensuring every item meets Nivoda’s quality standards. ABOUT NIVODA Nivoda is a young and energetic global team headquartered in London with offices in Mumbai, New York, Hong Kong, Amsterdam, Melbourne, Antwerp, and Dubai. We are a fast-growing B2B marketplace transforming how the global jewelry industry operates. Through our online platform, we connect buyers and sellers of jewelry and provide the most transparent, efficient, and cost-effective way to source and sell diamonds and jewelry. Nivoda’s growth has been exponential—over 250% in sales growth in the last 12 months, with our team expanding from 30 to 450+ employees globally. We are a team of big thinkers, problem solvers, and go-getters building the future of the jewelry supply chain. WHAT YOU’LL DO - Hand-deliver diamonds to local customers when needed - Collect diamonds and jewellery from local suppliers, perform quality checks, and prepare items for shipment - Perform jewellery QC, including checking for manufacturing defects, confirming product specifications (weight, size, finish), and ensuring stones are securely set - Identify any discrepancies between products received and purchase order specifications (stone quality, metal type, craftsmanship, etc.) - Inspect jewellery for damage, scratches, loose stones, and overall finishing before dispatch - Create shipments using the Nivoda platform and send labels to suppliers to ensure timely dispatch - Receive consolidated shipments via Brinks, UPS, FedEx, etc. - Mark orders as received in the Nivoda system - Liaise with suppliers regarding shipments and forward invoices to the finance team - Assist customer support teams with shipping queries, order updates, and urgent delivery requests - Support smooth daily operations of the Hong Kong office - Handle general administrative tasks as needed - Follow up with carriers (Brinks, FedEx, UPS, etc.) regarding shipment delays - Process returned diamonds and jewellery from customers - Contribute to the continuous improvement of local office processes and workflows WHAT YOU’LL NEED - Minimum 2 years of diamond and/or jewellery quality control experience - Experience managing stock or inventory of high-value products - Strong understanding of jewellery craftsmanship standards, stone setting types, metal types, and common QC defects - Logistics experience or familiarity with Brinks, FedEx, UPS, and tracking systems (preferred) - Strong attention to detail - High levels of honesty, professionalism, and integrity WHAT YOU’LL GET - Opportunity to join a fast-growing global company - Exposure to international operations and best practices - Unlimited holiday - A dynamic, collaborative, and supportive work environment