Revenue Operations Senior Manager

Voice AI that resolves, not transfers. Most phone systems trap callers in menus and scripts. Vapi is the platform for deploying voice agents that know your business and can listen, adapt, and resolve in minutes. - The numbers: 1 billion calls. 1 million developers. 10x enterprise ARR growth - The customers: Amazon Ring, ServiceTitan, New York Life, Intuit, Kavak, and thousands more, from YC startups to the Fortune 500 - The news: a $50M Series B led by Peak XV Partners, with Bessemer Venture Partners, Kleiner Perkins, M12 (Microsoft's Venture Fund), Y Combinator, and our earlier backers. Total raised: $72M VAPI (/ˈVⱭːPI/): - Voice AI that resolves, not transfers - Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life - Trusted by 1 million developers building the future of voice agents - Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised - Try talking to Vapi now! https://vapi.ai/ WHY WE’RE HIRING THIS ROLE As Vapi scales rapidly toward our next phase of growth, the Revenue Operations team is helping to build a world-class revenue engine. We are hiring two Revenue Operations Senior Managers to bridge strategy and execution. Revenue Operations Senior Managers will collectively be responsible for a mix of Pricing Strategy, GTM Engineering, Process/Project Management, Enablement, and Analytics. This is a generalist role allowing for broad skill development with expertise needed in at least one function. You will empower our Go-To-Market (GTM) teams to deliver exceptional value to our customers in a high-velocity, technical AI environment. WHAT YOU’LL DO - Pricing Strategy: Drive operational improvements to pricing including discount thresholds, approvals, and order form generation helping Vapi maximize revenue, accelerate deal velocity, and remain competitive in a fast-moving market. - GTM Engineering: Build and maintain the systems and automations that power our revenue motion, spanning Salesforce architecture, workflow automation, data enrichment pipelines, and integrations. - Process/Project Management: Design and operationalize the end-to-end revenue process from lead routing and pipeline management to forecasting cadences and handoff protocols. Ensure every function in the GTM org runs with consistency and scale. - Enablement: Equip our AEs, SDRs, and broader GTM team with the frameworks, playbooks, and training they need to execute at a high level. This includes onboarding programs, sales coaching, competitive battlecards, and product launch material. - Analytics & Insights: Build the reporting infrastructure and dashboards that give GTM leadership clear visibility into pipeline health, funnel conversion, win/loss trends, and revenue forecasts. Translate data into decisions that improve win rates and deal velocity. WHO YOU ARE - 5+ years of experience in Revenue Operations or Sales Operations at a high-growth B2B tech company. - Background or strong interest in developer tools, API platforms, or AI infrastructure. - Exceptional communicator who can translate complex technical concepts into simple, persuasive narratives. - Builder mindset: You thrive in "zero-to-one" environments and enjoy creating durable processes from scratch. HOW WE WORK: - Build something worthy of love - Craft matters. We aim to build products and experiences customers genuinely love, not just tolerate. - Commit and follow through - We finish what we start and build trust by being people others can count on. - Why not today? - We value urgency and momentum. The fastest path to customer value usually wins. - Seek raw input - We go directly to customers, data, and teammates instead of relying on summaries or assumptions. - It’s our problem - We operate as one team. We share credit, own mistakes together, and support each other when things get hard. - Be direct and kind - We give feedback clearly, respectfully, and without delay. WHY VAPI: - Generational impact: Build the h