Head of Operations

Traba is the AI operating layer for the industrial supply chain. We started in workforce—temp staffing, the biggest operational pain point for the manufacturing and logistics customers we serve—and used it to embed ourselves inside their daily operations and create a far better customer experience through technology. Now those same customers are pulling us beyond staffing into the broader operational workflows that run their facilities. That foundation gave us proprietary data from millions of shifts and deep enterprise relationships. But our edge is more than data: by connecting to the systems running across every facility and activating the workers already on our platform to execute against them, we are building applied AI that drives real productivity gains and transforms how the global supply chain operates at scale. We are backed by Founders Fund, Khosla Ventures, and General Catalyst. About You: You thrive at the intersection of strategy and execution, are deeply comfortable with ambiguity, and hold yourself and others to an exceptionally high standard. Player-Coach with an Olympian Work Ethic and a Growth Mindset: No task is too big or too small. You are comfortable in the weeds — debugging a model, walking a warehouse, sitting with a recruiter — as you are presenting to the leadership team.. You work long hours, go all in alongside the team, and hold yourself to the highest standard. You are deeply intellectually curious, always asking why, constantly learning, and pushing yourself and those around you to grow. You see every challenge as an opportunity to get better. Operating Rigor: You operate with extreme analytical discipline. You are relentless about data accuracy, stress-testing assumptions, and identifying inefficiencies others overlook. You instinctively know where the business is leaking margin or speed, challenge unnecessary processes, and ensure that Traba's operating cadences are as sharp and precise as its execution speed. You are world-class with data, modeling, and structured problem solving. Strategic Partner: You are a thought partner to the CEO and executive team, helping refine strategy, allocate resources, and structure the company for long-term success. You have the executive presence to drive alignment across the organization. Proactive Foresight: You are always thinking 6–12 months ahead, proactively identifying risks and opportunities before they arrive. You keep the company on the offense, surfacing challenges, stress-testing assumptions, and ensuring that Traba stays ahead of market shifts and operational bottlenecks. Boardroom-Ready Communicator: You are a persuasive communicator who can distill complex operational data into compelling narratives for executives, the board, and the broader org, driving alignment and instilling confidence in high-stakes moments. What You'll Do: - Own Serviceability Performance: Drive the operating metrics that define serviceability and customer experience across Customer Ops and Worker Ops, including fill rate, worker consistency, launch ramp performance, retention, and onsite quality. Lead operational improvements that increase reliability, efficiency, and scalability across markets and accounts. - Lead Operational Execution: Identify and solve the highest-impact operational challenges affecting customer performance, workforce reliability, recruiting efficiency, launch success, and market health. Drive issues from diagnosis through execution with a strong bias toward action and measurable outcomes. - Scale Operational Systems and Infrastructure: Build the processes, tooling, controls, operating cadences, and playbooks needed to support rapid growth. Improve forecasting accuracy, standardize workflows across launches, account management, recruiting operations, and workforce performance, strengthen operational visibility, and reduce manual overhead so the organization can scale with consistency as complexity increases. - Drive Marketplace and Account Performance