Mission Operations

Valinor is a new type of defense and government tech company focused on solving the problems others don’t. Our unique model of centralized go-to-market and decentralized engineering allows us to move with unparalleled efficiency to identify unmet needs, build right-sized solutions, and get products where they matter most - in the hands of users. Unlike others in the space, who focus on the flashy problems, Valinor exists to solve the quiet, unaddressed problems–the small but significant ones that lead to cracks in the country’s strength, stability, and security. Backed by General Catalyst, Founders Fund, and Friends & Family Capital, Valinor was founded in 2024 and has established strategic partnerships with Palantir, Anduril, and Helsing. We are building the dream team, and we want you on it. ABOUT THE ROLE Valinor Harbor is seeking a team member focused on Mission Operations. This individual will help ensure the success of our product deployments and customer missions. You’ll work closely with customers and internal teams to support deployments in real-world environments, troubleshoot issues as they arise, and ensure our products perform reliably in mission-critical settings. Mission Operations plays a key role in translating product capabilities into successful outcomes for our customers, serving as a bridge between engineering, product, and the field. This is a hands-on role for people who thrive in dynamic environments, take ownership of outcomes, and are motivated by seeing technology succeed where it matters most. WHAT YOU'LL DO - Serve in a customer-facing capacity to deploy Harbor’s integrated hardware–software products - Own the deployment of Harbor products at test and demonstration events, from pre-engagement planning through execution and post-event debrief - Design and implement user feedback loops to gather, triage, and prioritize requirements, feedback, issues, and challenges identified during product use - Work with internal and external stakeholders to drive development of product features and configurations that improve real-world deployment - Develop and contribute to a streamlined user feedback and engagement system, including issue tracking, training sessions, and operational preparation - Be the first to respond when things go wrong, taking ownership of issues and driving resolution even outside your immediate area of expertise - Think creatively, work collaboratively, and go above and beyond to get the job done WHAT WE'RE LOOKING FOR - Preferred experience: 4+ years of military or military medical experience (prehospital or in hospital) with the U.S. government - Experience translating and decomposing technical concepts into operational requirements and performance specifications - Experience in project management and product deployment roles, with a proven track record of developing effective and collaborative relationships with customers - Meticulous attention to detail, including maintaining accurate records and diligently tracking key project metrics - Extraordinary judgment and composure in high-pressure situations, with a demonstrated ability to problem-solve in the moment and drive toward solutions under ambiguity - Exposure to or demonstrated interest in business development, including customer capture and relationship building - Technically curious, with the ability to rapidly develop working knowledge of both mechanical and software systems and architectures - Willing to travel 50-75% of the time WHAT VALINOR OFFERS - Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees, 401K, development stipends, among others. - Unlimited PTO and two-week company holiday at the end of every calendar year. - We are a pro-mental health and pro-family company - we actually encourage employees to spend time with themselves and their families. Valinor also provides fertility benefits to those just beginning that journey. - Fun work environ