Head of Revenue Operations

OUR MISSION: HOSPITAL-QUALITY CARE, EVERYWHERE. The healthcare industry still relies on faxes and phone tag to coordinate critical care for patients at home. We think patients and the clinicians who serve them deserve better than a system stuck in 1995. Verse Medical is building the modern software infrastructure to make it happen. We're a well-funded Series C company (backed by General Catalyst, SignalFire, and Sapphire Ventures) on a mission to heal a fragmented system. Our platform connects the dots between providers, payors, and patients, ensuring people get the high-quality care they need, reliably and right where they live. We’re growing fast and looking for people who are driven by this mission to join us! OUR VALUES: THE PRINCIPLES THAT GUIDE US Our values are the operating system for how we work together and with our partners. They aren't just words on a wall; they are the principles we bring to every decision, every day. - We are transparent, upfront and direct. We operate with honesty and clarity. We share information openly, the good and the bad, and believe that direct, respectful feedback is the foundation of trust and progress. - We value speed of iteration. We are building something new, which means we learn by doing. We prioritize rapid iteration and getting solutions into the hands of users, believing that progress is more valuable than perfection. - We give 110% effort, 30% of the time. We are passionate about our mission, and there are moments that require us to go the extra mile. We believe in focused intensity when it counts, balanced by a sustainable pace that keeps our team energized for the long run. - We empathize with customers to a fault. When our users face a problem, we own it. Instead of asking them to change, we ask ourselves, "How can we make this better?" We believe true innovation comes from deep empathy and a relentless focus on solving the real-world challenges of healthcare. YOUR IMPACT: HOW YOU'LL HELP US HEAL A BROKEN SYSTEM As the Head of Revenue Operations, you will be the operational backbone of our Go-To-Market (GTM) organization. You will initially operate as an individual contributor to architect our systems and processes before building out a high-performing team. Your primary focus will be creating the structure, SLAs, and governance necessary to scale a rapidly growing GTM org. WHAT YOU'LL ACHIEVE: A GLIMPSE INTO YOUR CONTRIBUTIONS Within your first year, you will have the opportunity to: - Lead deep-dive analyses into cohort performance and order volume shortfalls. You will be responsible for identifying drivers of order volume loss and developing re-engagement campaigns to drive recovery. - Partner with Revenue leaders to implement segmentation within the GTM process based on customer types, deal sizes, and wallet share. - Define clear action paths between Sales and Customer Success, particularly for "revivable" accounts versus those requiring a full re-demo. - Act as the Salesforce architect and hands-on admin manager, building a future-proof structure while implementing rapid changes for short-term needs. - Partner with revenue leadership to design, manage, and calculate commission plans and GTM KPIs. - Evaluate and manage the GTM tech stack (Salesforce, BI tools, etc.), ensuring maximum utilization and impact. WHAT YOU'LL BRING: THE SKILLS AND EXPERIENCE YOU’LL LEVERAGE We believe that diverse experiences and backgrounds lead to better solutions. While we have an idea of what will help someone succeed in this role, we are open to being convinced by your unique story and skills. If you believe you can achieve the outcomes above, we encourage you to apply. Core Skills & Experience: - 8-12+ years in RevOps, Sales Ops, or BizOps, with 3-6 years leading teams or owning major GTM functions. - Proven experience scaling a GTM organization through rapid growth, ideally within a revenue model driven by usage, consumption, or transactions. - Highly fluent in SQL, CRM systems (Salesfor