Account Manager

About WorkOS 🚀 WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Vercel, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control—helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. About the role: WorkOS is growing rapidly and looking for an Account Manager to join our team. In this role, you will work cross-functionally to support WorkOS’s most complex customers. This will include building trusted relationships, provide strategic consultations, and proactively identify opportunity areas to help our customers deliver more value to their customers, optimize technical operations on their teams, and accelerate their growth. You will be pivotal in the feedback loop between customers and product. Responsibilities - Provide a exceptional experience to your assigned accounts’ key stakeholders - Work with the wider Operations team to provide current state, resources and knowledge to enable exceptional experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development - Foster long term customer relationships that grow loyalty to WorkOS and WorkOS products - Work cross-functionally both internally and within your user’s organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption and global expansion - Work closely with Sales and other user facing teams as part of a larger effort to support developers - Lead customer facing meetings independently and with product - Collaborate on the continued design of this support offering - Create user-facing content for long term solutions Qualifications - 5+ years experience in enterprise level client-facing work - Strong product sense and energized by the challenge of solving difficult user related problems - Strong written and verbal communication skills - Ability to lead complex integration conversations in a highly consultative and proactive manner - Familiarity with APIs and ability to explain API concepts to WorkOS’s largest and most technical customers - Familiarity with SQL and comfort building basic queries and modifying more complex ones - Strong technical troubleshooting skills and experience interfacing with technical teams - Adept client relationship management skills - Ability to engage in business-level and technical conversations at multiple levels of the organization - Operations savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes - Strong organizational skills and self-starting mindset Benefits and Perks (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements. Benefits include: - Competitive pay - Substantial equity grants - Healthcare insurance (Medical, Dental and Vision) for you and your family - 401k matching - Wellness and fitness monthly allowances - PTO + paid holidays + unlimited sick leave - Unlimited token usage Please inquire directly with our recruiting team for benefits available to those work...