Staff AI TechOps Lead

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. At 1Password, we believe in equipping our Customer Experience teams with the most innovative tools, processes, and insights possible, supported by modern AI capabilities. We're looking for an Automation & AI Engineer to join our CX TechOps team who excels at designing, building, and optimizing workflows and systems across our post-sales tech stack. You will bring AI tools to bear where they create real leverage, while remaining grounded in the systems thinking and integration fundamentals that make solutions durable and scalable. This is a hands-on, cross-functional role for someone who is excited by the opportunity to bring engineering rigor to CX Operations. You'll work closely with the post close teams (onboarding & implementation, customer success, customer engagement, support) and CX ops teams to turn ideas into scalable solutions that drive efficiency, improve customer outcomes, and elevate the post-sales experience. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. This position is remote and open to applicants based in North America. You'll collaborate closely with teams across time zones and work asynchronously via tools like Slack, Notion, and GitHub. If you're excited to bring AI into real-world customer experience and support use cases and want to work where CX operations meets engineering, we'd love to hear from you. What we are looking for: An engineer and systems thinker at heart with a strong grasp of post-sales and support workflows. They understand how to analyze a process, identify where friction lives, and design solutions that are simple, scalable, and maintainable, whether that means configuring an integration in Workato, writing a Python script, or deploying an AI agent in Dust. They're passionate about exploring how emerging technologies (especially MCPs and LLMs) can augment and transform the way CX teams serve customers but equally knows when not to depend on them, finding equal comfort in an iPaaS platform as they are in a code editor. This person thrives at the intersection of customer problems, data, and code. They can read a business requirement, map a workflow, and build a solution using the right tool for the j