Program Manager II, GTM Operations

Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You Are You are a strategic, fast, and structured operator who thrives in complexity and ambiguity. You break down messy problems into clear components, root decisions in data, and move quickly when action is needed. You take agency, and take full ownership of outcomes — aligning stakeholders, making tough prioritization calls, and driving initiatives from concept through adoption and iteration. You design with the end user in mind, working backwards from the ideal frontline workflow to reduce friction and increase productivity. You’re excited about applying AI in practical ways — using it to accelerate your own work, building tooling from the ground up, and embedding automation and intelligent insights directly into day-to-day workflows to unlock scale and measurable impact. What You’ll Do - Drive strategic, cross-functional GTM programs spanning multiple product lines, enabling scalable multi-product selling motions and expansion into new verticals. - Redesign and optimize frontline workflows within Salesforce and related systems to reduce tech debt, eliminate redundancy, and improve funnel conversion and operational efficiency. - Partner closely with Sales, Marketing, Finance, and Systems Operations to align on go-to-market strategy, planning, and execution. - Lead stakeholder alignment and change management across the GTM organization, ensuring initiatives are clearly communicated, operationalized effectively, and adopted by frontline teams. - Deploy and scale AI-driven workflow solutions that improve frontline team productivity — embedding automation, intelligent insights, and tooling enhancements directly into day-to-day workflows to reduce friction and increase impact. - Build executive-ready analyses and KPI-driven recommendations that inform prioritization, performance tracking, and identification of high-leverage growth opportunities. - Partner with senior leadership to define priorities, track business performance, and identify scalable levers for growth. What You’ve Done - 4–6+ years of professional experience, including 2–3+ years in Sales Operations, Revenue Operations, or a related GTM function. - Experience in a high-growth or startup environment, ideally supporting multi-product or multi-segment sales motions in a vertical SaaS environment. - Strong working knowledge of Salesforce, Sigma, and other GTM systems and analytics tools. - Implemented automation or AI-enabled workflow improvements that enhanced frontline productivity. - Led complex, cross-functional programs from strategy through execution, delivering measurable improvements in efficiency, productivity, or funnel conversion. - Translated business needs into scalable system and process enhancements within Salesforce or similar platforms. - Used data to diagnose root causes, define KPIs, and influence leadership decisions with structured, executive-ready recommendations. - Succinctly and clearly articulate and simplify complex issue, from the frontline to the board room - Successfully navigated ambiguity, competing priorities, and organizational change while maintaining forward momentum. Brightwheel is committed t