Business Operations Manager

Our Mission and Opportunity Early education is one of the most important determinants of childhood outcomes, a critical support for working families, and a $175B market that remains underserved by modern technology. Brightwheel is the largest, fastest growing, and most loved platform in early ed, trusted by millions of educators and families every day. We are a three-time Cloud 100 company https://www.forbes.com/lists/cloud100/a, backed by top investors including Addition, Bessemer, Emerson Collective, Lowercase Capital, Notable Capital, and Mark Cuban. Our Team Our team is passionate, talented, and customer-focused. We embody our Leadership Principles https://mybrightwheel.com/about/ in our work and culture. We are a distributed team with remote employees across every US time zone, as well as select offices in the US and internationally. Who You Are Brightwheel is seeking a talented individual to join the Business Operations team. You are a strategic thinker and pragmatic executor who is excited to drive strategic initiatives and outcomes across the business. You have excellent business acumen and communication skills. You take ownership and consistently deliver high-quality results on time. You enjoy working with cross-functional partners to tackle complex problems. You thrive in the pace of change at high growth tech startups. You love diving deep to develop and implement data-driven solutions to address a wide range of challenges and opportunities across all areas of the business. What You'll Do - Drive high-impact projects: You will lead and deliver cross-functional initiatives that support brightwheel’s strategic priorities. This could include everything from redesigning our pricing strategy or variable compensation models, to helping launch a new product, to partnering directly with front-line managers to improve our sales and onboarding funnels. - Turn insights into action: You will dive deep - into data, processes, and the customer experience - to identify the critical insights necessary to improve business performance, and translate these into action. - Partner with senior management teams: You will serve as a trusted thought partner to executives across the business. Your independent perspective will be valued. - Achieve extraordinary results: As a business, we set audacious goals. You will be responsible for bringing structure to ambiguous problems - scoping, planning, and executing work from start to finish - to drive measurable outcomes. What You've Done - 4-8 years of work experience at a top management consulting firm or operations role leading cross-functional projects that improved business performance - Exceptional critical thinking, analytical and problem-solving skills: you can bring structure to ambiguous challenges and turn data-driven insights into strategic recommendations - Strong stakeholder and project management skills to effectively influence and manage expectations with senior leaders and cross-functional teams - Demonstrated sound business judgment and strong listening skills; ability to understand the “why” and get to what matters quickly - Ability to digest complex data and present findings in a clear manner that drives decision making and outcomes; experience with financial and strategic modeling - Experience using AI tools in day-to-day work - Desire to learn: this role requires a high level of intellectual curiosity and an eagerness to dive into new problems, domains, tools, and techniques Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Protecting Our Applicants: Please be aware of recruiting scams impersonating Brightwheel. All legitimate communications come from @mybrightwheel.com http://myb