Mid-Level Software Production Engineer | Singapore

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are. What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter. We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage. As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders. Let’s build what’s next — together. This is a founding role in EBANX's Singapore Engineering Hub. You won't be inheriting a mature setup — you'll be helping define it. From day one, you'll own production operations across the APAC region, partner directly with engineering and business teams, and contribute to the standards and processes that will shape how the hub operates. If you thrive on real ownership, enjoy solving complex production problems, and want to be part of something being built from the ground up, this role is for you. At EBANX’s Engineering team, you don’t just write code. You turn ideas into scalable solutions that ensure excellence and reliability for millions of global transactions. Every line of code contributes to the digital payments revolution, combining innovation, collaboration, and real impact to make our work truly Out Of The Ordinary . What your day-to-day will look like Own production reliability for the APAC region — monitoring systems, triaging alerts, coordinating incident response, and serving as one of the key engineering references for merchants and partners operating across Southeast Asia; Investigate and troubleshoot complex production issues across the stack, including integrations with payment partners such as PSPs, acquirers, and local payment rails; Support the onboarding, go-live, and stabilization of new payment integrations and market expansions in APAC — participating in new market and product launches from integration all the way to production readiness; Implement hotfixes for critical production issues and conduct root cause analyses to identify systemic risks and prevent recurrence; Improve observability coverage for APAC services — building and tuning dashboards, alerts, and runbooks using tools like Datadog and OpenSearch so issues are detected before they impact merchants; Contribute to the operational foundations of the Singapore Engineering Hub: incident response playbooks, on-call processes, deployment standards, and ways of working; Identify and mitigate systemic risks in production — through code reviews, post-mortems, and proactive reliability improvements — to reduce incident frequency and revenue impact; Collaborate closely with EBANX's engineering teams in Brazil to ensure knowledge transfer, consistent practices, and alignment across time zones; Our stack & work environment: MacOS, GitHub Enterprise, Datadog, OpenSearch, Claude, Devin.ai . What you need to shine in this role Hands-on experience in production engineering, DevOps, or site reliability engineering — you've owned services in production and know what it takes to keep them healthy; Strong troubleshooting skills across distributed systems in high-availability, high-throughput environments — you can navigate complex incidents methodically and drive resolution end-to-end; Solid experience with observability tooling — monitoring, alerting, log analysis, and tracing — with a mindset oriented toward operational excellence and reduci