Revenue Governance & Adoption Specialist

EBANX is one of the most successful fintechs to emerge from Latin America — and today, we are building a truly global payments company. Our mission has remained constant from day one: to unlock access and enable companies and consumers to participate in the digital economy, no matter where they are. What started as a bold vision has grown into a platform that connects some of the world’s largest digital businesses with customers across 21 of the fastest-growing markets. We operate where complexity exists — turning local challenges into global opportunities, and building the infrastructure that allows payments to move further, faster, and smarter. We are a team of builders and problem-solvers. We think globally, act with curiosity, and believe diversity of thought is a competitive advantage. As EBANX enters its next phase of hyper growth, we are looking for people who want to shape the future of payments, expand what’s possible, and help connect businesses and consumers across borders. Let’s build what’s next — together. In the Revenue Operations team at EBANX, you don’t just oversee processes. You ensure that our commercial engine runs seamlessly from pitch to contract, driving pipeline velocity and unlocking revenue growth across the business. Here, operational excellence combines with innovation and collaboration to make our work truly Out Of The Ordinary . About the Job In this role, you will play a critical role in ensuring that commercial processes, playbooks, cadences, and operational standards are consistently adopted, executed, and sustained across the organization. Sitting at the intersection of RevOps and frontline commercial teams, you will drive governance routines, monitor process adherence, validate forecast quality, and identify operational gaps before they impact revenue performance. You will act as the operational bridge between the commercial organization and the Commercial Excellence & Governance team, staying close to regional leaders, surfacing friction early, monitoring adoption of new ways of working, and maintaining a high standard of commercial execution across regions. This role requires someone who is comfortable driving accountability, challenging pipeline assumptions when needed, and building trusted relationships with commercial stakeholders in a fast-paced and highly cross-functional environment. What your day-to-day will look like Partner with regional commercial leaders to run structured pipeline review and governance cadences; Monitor adherence to commercial processes, playbooks, and operational standards across teams and regions; Own forecast governance routines across regions, consolidating, reviewing, and challenging submissions before data reaches executive leadership, with a focus on pipeline data consistency, close dates, TPV estimates, and opportunity stage accuracy; Establish escalation routines and flag execution gaps when processes or standards are not being followed; Conduct operational audits to assess the quality and consistency of commercial execution; Track adoption of new processes, playbooks, and CRM-related operational changes across the commercial organization; Identify adoption gaps, operational friction, and recurring execution issues, escalating to leadership when necessary and feeding continuous improvement opportunities back into the RevOps cycle; Partner closely with Sales Enablement team to support retraining initiatives when adoption challenges are identified; Stay embedded in the day-to-day rhythm of commercial teams to proactively surface operational pain points before they impact performance; Monitor KPIs related to process compliance, forecast quality, and commercial execution standards; Collect structured feedback from commercial stakeholders and coordinate operational What you need to shine in this role 4–6+ years of experience in Revenue Operations, Sales Operations, Commercial Operations, or another sales-facing operational role; Demonstrated ability to influ