Staff Program Delivery Manager

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Job Description At Tekion , we're building the only cloud-native platform that is transforming the automotive retail industry, leapfrogging it into the future and providing unparalleled customer experience. We're creating seamlessly integrated, elegant, and intuitive solutions built with cutting edge technology and powered by Big Data, Machine Learning (ML)/ AI and Internet of Things (Connected vehicle to connected devices). We’re harnessing passion, entrepreneurial spirit, deep industry expertise and the latest technologies to create something very special . We're inventing new technology along the way to overcome barriers and solve big problems, all while having a blast doing it! Key Responsibilities Ensure OEM programs meet or exceed goals in customer satisfaction, compliance, quality, and team performance. Implement and manage changes or interventions to ensure successful achievement of project goals. Act as a key liaison between Tekion, OEMs, and internal teams to facilitate effective communication. Identify opportunities to enhance Tekion solutions using feedback and inputs from OEM partners. Produce accurate and timely reports on program status throughout its lifecycle. Analyze and proactively manage program risks. Support product-related activities across OEM programs, integrations, and design improvements. Build, engage, and maintain strong relationships with key stakeholders at OEM and vendor partner levels. Define scope, timeline, and stakeholder involvement for OEM and vendor integrations. Develop integration timelines in alignment with OEM, product, and engineering teams to meet delivery commitments. Drive integrations end-to-end, identifying the fastest path to success and proactively removing blockers. Present and demonstrate Tekion products and services to OEMs and vendor partners. Collaborate with Product and Engineering teams to define and deliver vendor integration requirements. Train field teams on integration usage and testing processes. Become a subject matter expert on DMS integrations for both OEM and vendor partner systems. Represent Tekion at conferences and trade shows, as required. Work closely with OEMs, dealers, and partners to define use cases, integration requirements, business cases, and user experiences. Oversee and own the complete integration lifecycle from initiation to successful delivery. Maintain clear and trusted communication with commercial, product, and engineering teams. Communicate effectively with customer executives (CIOs/CTOs) and other key stakeholders. Define and manage delivery milestones, timelines, and success criteria for customer implementations. Draft resource allocation plans and Statements of Work (SOW) aligned with customer and business objectives. Clearly communicate the business value and impact of deliverables to customers and internal teams. Monitor, assess, and mitigate delivery risks, adapting plans as needed to ensure successful outcomes. Maintain structured and transparent reporting on project progress, risks, and next steps, tailored for customer commu