Senior Payments Specialist

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What will I be doing? Processing Payment metrics (decline rates, processing, payouts, etc.) Proactively communicating on Production issues to customers. Handling Disputes and consulting with merchants when they need help managing their disputes or trends Tracking Operational task efficiency (onboarding merchants, device logistics and support, working with partners to hold them accountable for SLAs, etc.) Identifying and executing opportunities to automate or outsource activities Partnering with product engineering to ensure the product and features are operable by design Partnering with Processors to resolve high priority Operation issues. Representing the platform in customer discussions and handle escalated accounts due to operational issues Driving RCA and other feedback and data analysis to learn from current and improve the future What Skills do I need? Ability to handle escalations and resolve issues quickly Manage end-to-end US payroll processing activities, ensuring timely and accurate payroll execution. Handle payroll compliance activities including federal/state tax regulations, deductions, filings, and audit support. Coordinate with internal teams and external vendors to resolve payroll discrepancies and ensure compliance with US payroll policies and regulations. Experience in Payments domain is highly desirable. 5-8 years of experience in managing payment/acquiring operations for a payment processor, banks, or other financial institutions. Ready to work in Shifts across different time zones. Exposure to global payments landscape is preferred. Strong Communication Skills Self-motivation and goal-orientation, desire to deliver results Ability to work with multiple teams to achieve results Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absen