Lead Product Manager (APIs + Partner Ecosystem)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com What's the opportunity? As a product manager you will be responsible for defining market requirements and packaging the features into product releases. You will interact with development leads, product architects, product managers and key customers. A strong technical background is required. Job duties include gathering requirements from existing and potential customers, writing functional requirements documents, building agile product backlogs, and managing the delivery of amazing Zenoti features release after release. Your job will require you to work through the entire product cycle as the advocate for end-users and customers. Join our team to do the best work of your career. What skills and experiences do I need? Excellent communication and presentation skills, including presenting to customers and senior executives Excellent problem-solving skills, and ability to come up recommendations using data Good interpersonal skills, ability to work in teams with a results-oriented attitude Can deal with ambiguity and break complex and vaguely defined problems into a clear and actionable set of steps Proven ability to influence cross-functional teams Ability to strike the right balance between developing a high-level understanding of the business and market requirements, and developing detailed specs needed for execution Must have a good understanding of mobile, web and cloud technology space Has 8+ years of work experience in a Product Manager or Technical Product Manager role Technical or engineering background required. MBA from a premier management institute desired. Build Zenoti's developer platform and partner marketplace—a strategic initiative targeting significant incremental ARR through ecosystem-led growth. Scope includes: Partner Program architecture with tiered access, certification, and commercial models Developer Portal with sandbox environments, comprehensive documentation, and usage analytics Partner App Marketplace enabling third-party integrations API monetization framework with metered billing and tiered rate limits This role offers the opportunity to architect how Zenoti scales its integration ecosystem, drawing from proven models at platforms like HubSpot, Shopify, and Xero. Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access