Talent Partner - Global Operations

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com About the Role We are looking to hire a Talent Partner – Global Operations , a highly driven and people-centric professional who will support and scale global HR operations across the employee lifecycle. This role will begin with a strong process focus on global onboarding and background verification, ensuring stability, consistency, and operational excellence at the entry point of the employee journey. Over time, as processes mature and scale, the role will progressively expand to take on broader ownership across Talent Operations, including employee exits, changes, and other lifecycle events. The role sits at the intersection of operations, employee experience, compliance, systems, and stakeholder management. While onboarding is a foundational pillar, the scope is intentionally broader, enabling growth into end-to-end Talent Ops ownership as the organization evolves. You will act as a front-facing HR operations partner, ensuring a high-quality, compliant, and consistent experience for employees across regions. This role also requires a systems- and AI-driven mindset, with strong comfort leveraging HR technology (HiBob), automation, and data insights to scale operations effectively. Key Responsibilities Global Talent Operations Ownership Support HR operations across multiple geographies (India, US, UK, Costa Rica, Canada, Dubai, France, etc.) Begin with primary ownership of global onboarding operations and gradually expand into additional Talent Ops areas such as exits, employee changes, and lifecycle governance Act as a trusted operations partner to HR, Talent Acquisition, Payroll, IT, Finance, and Compliance teams Global Onboarding & Workforce Transitions Own and execute end-to-end global onboarding operations, ensuring consistency and regional compliance Lead pre-onboarding communication, documentation tracking, and system readiness Serve as the single point of coordination for onboarding-related activities Front-end in-person Day 1 onboarding sessions, setting expectations and reinforcing culture Support onboarding across employee types (FTEs, contractors, non-employees, global workforce) Background Verification (BGV) & Risk-Aware Adjudication Manage the end-to-end Background Verification process Review and adjudicate BGV discrepancies with sound judgment and compliance awareness Maintain audit-ready documentation and governance Use BGV insights to inform broader hiring and onboarding improvements Employee Experience & Feedback Analytics Design, execute, and analyze employee experience surveys at: Day 1 30 / 60 / 90 days Translate insights into actionab