Senior Manager - Product Management (AI Workflows)

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Senior Manager Product Management - HyperConnect AI-Powered Customer Engagement Platform Location: Hyderabad, Telangana, India About Zenoti Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our AI-powered platform transforms every guest touchpoint into new revenue, helping businesses grow twice as fast as industry peers. We power more than 30,000 salons, spas, medspas, and fitness studios in over 50 countries, including global brands such as European Wax Center, Hand & Stone, Massage Heights, and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation and recognition as a Great Place to Work. About the Role We are seeking an experienced Senior Manager to own and drive the product strategy for HyperConnect , Zenoti's intelligent customer engagement platform. HyperConnect is a cornerstone of our AI Workforce suite, leveraging large language models and conversational AI to revolutionize how wellness businesses engage with their customers across every channel. HyperConnect (also known as AI Concierge) is our intelligent engagement hub that analyzes every customer interaction across phone, SMS, and web—identifying missed revenue opportunities and building brand loyalty. It helps teams stay on top of clients who abandon appointments or inquiries, capturing every possible sale and elevating the guest experience. No more lost touchpoints—just continuous, connected engagement. Key Responsibilities Define and execute the product vision, strategy, and roadmap for HyperConnect, ensuring alignment with Zenoti's broader AI Workforce strategy Partner with AI/ML engineering teams to translate LLM capabilities into customer-facing features that solve real business problems for wellness industry operators Gather requirements from existing and potential customers, write functional requirements documents, and build agile product backlogs for AI-powered engagement features Work closely with data science teams to define conversational AI behaviors, prompt engineering strategies, and model fine-tuning requirements Drive cross-functional collaboration with engineering, design, sales, and customer success to deliver exceptional AI products that drive measurable business outcomes Define success metrics and KPIs for HyperConnect performance, including engagement rates, revenue recovery, customer retention, and satisfaction scores Stay current with advancements in LLMs, generative AI, and conversational AI technologies, identifying opportunities to enhance product capabilities Manage stakeholder expectation