Name Screening Lead

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team We are seeking a highly skilled and detail-oriented talent to join our team as our Name Screening Team Lead. You will take a pivotal role in leading our cross-regional team in Malaysia and Shanghai, conducting comprehensive name screening and analysis to identify potential risks and threats related to individuals or entities. This is a crucial role in ensuring compliance with legal and regulatory requirements, maintaining the integrity of our organization, and mitigating potential risks. The ideal candidate should have a strong background in name screening, exceptional analytical skills, and the ability to handle sensitive information with utmost confidentiality. Responsibilities: - Manage team performance by overseeing metrics such as SLA, RFI rate, utilisation, and quality pass rate to meet global standards. - Oversee daily name screening operations, assist the team in conducting detailed analysis using various tools to identify risks and threats associated with individuals or entities. - Drive initiatives in collaboration with other stakeholders to enhance the operational process, support model, and develop procedures/SOPs proactively. - Workforce management and cost control: - Allocate headcount efficiently, including staffing/OT arrangements, to meet fluctuating submission vol. and 24*7 demands, ensuring evaluations are accurate to prevent resource wastage. - Plan headcount to meet growing global operational needs and ensure optimal workload efficiency. - Conduct interviews for new hires and track personal performance. - Handle daily administrative tasks, including monthly billing and cost distribution, etc. - Enhance team capabilities & people management : - Implement and maintain tools like dashboards and quality control systems for effective daily BAU and management. - Collaborate with internal stakeholders to deliver regular training on new requirements, screening policies, QA findings, and product features through training sessions and shadowing. - Set the individual target tracking personal performance., including regular 1:1 sessions, providing incentives, arranging Team building, cultivating the company culture, maintaining the low turnover rate, and conducting PIP management (if