Manager, Product Strategy

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The Product Strategy team at Airwallex is a group of passionate builders and problem-solvers who are obsessed with crafting customer-centric solutions that empower businesses to operate anywhere, anytime. We combine technical expertise with a deep understanding of our customers' needs to design and build unified, intuitive, and scalable products. As a team, we thrive in a collaborative and fast-paced environment, constantly iterating and pushing boundaries to deliver exceptional product experiences. WHAT YOU’LL DO Airwallex is looking to grow our Global Product Strategy and Operations team to play a pivotal role in bridging the gap between our customers, commercial and product teams. As a core member of the team, you will get to directly contribute to the direction of Airwallex’s product strategy, proposition and to scale this function. This role is based in SF or Singapore Responsibilities: - Develop a thorough ‘customer needs’ understanding across customer segments, regions and propositions through direct customer interviews, competitor analysis and deep data analysis - Collaborate directly with the product and strategic partnership teams to translate ‘customer needs’ into an effective and market-leading product and commercial strategy - Deliver great product and experiences to market in close collaboration with sales, marketing, operations, legal, pricing with the right feedback loops to learn and pivot our product - Leverage first principles problem solving skills to develop Airwallex’s strategic ‘big product bets’ that is required to grow our business and unlock additional use cases - Embed robust ways of working, best practices and capabilities across product, commercial and strategy teams to deliver on initiatives effectively - Communicate key recommendations to senior stakeholders including the CEO, VP Global head of product and other key product leaders - Drive new initiatives and ideas from zero to one and work with the cross-functional stakeholders to deliver high quality product outcomes WHO YOU ARE - 8+ years of experience in either a top-tier strategy consulting firm or a product strategy function at a fast growing tech company - Self-starter that can identify and prioritise oppo