Workplace Specialist

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. WHAT YOU’LL DO: We are seeking a highly organised and detail-oriented Workplace Assistant. As the first face our visitors see, you’ll be the heartbeat of our NL office. You’ll be the person who greets guests with a warm smile, sets the tone for their experience, and brings positive energy to our team every day. With our office just getting off the ground, you’ll have the unique opportunity to help shape its culture, create a welcoming atmosphere, and make sure everyone — from clients to colleagues — feels right at home. You’ll work hand-in-hand with our EMEA Workplace Experience Manager and be part of our vibrant EMEA People Experience team — the crew that makes our offices buzz and our people smile. Front Desk & Visitor Management - Greet and assist visitors, notifying relevant team members upon arrival via internal communication tools such as Slack and emails. - Oversee the entry and exit of staff, visitors, and deliveries. - Maintain the office area to ensure it is tidy and presentable at all times. - Coordinate visitor passes, access cards, and security sign-in procedures. Office Support - Meeting room management. - Ensure Airwallex property is secure and sensitive information is appropriately protected. - Keep snack areas well-stocked. - Manage the Thuisbezorgd account to ensure employees receive daily lunch options within budget. - Support the Workplace Experience Manager with administrative tasks. - Assist in calculating and reporting office attendance. - Identify and implement creative ways to foster employee engagement, team-building, volunteering, and cultural celebrations within a cost-conscious budget. - Plan, coordinate, and set up for internal events and initiatives. - Assist the Workplace Experience Partner in maintaining full health and safety compliance within the office. - Assist with onboarding new staff members, helping them settle in smoothly and feel welcomed from day one. - Maintain a relationship with Building Management and escalate employee requests when needed. Minimum qualifications We’re looking for someone who can bring warmth, energy, and a dash of organisation magic to our front desk. We're happy to chat with candidates who meet the minimum qualifications for this role. The pr