Engineering Manager, AI Platform

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM We are seeking a highly skilled and motivated Engineering Manager to lead our AI Platform team. The AI team’s purpose is to make Airwallex an AI-driven company by leveraging cutting-edge AI and machine learning technologies to drive innovation, improve operational efficiency, and enhance customer experience. WHAT YOU'LL DO - Strategy & Vision: Develop and execute the strategy for the AI team, aligning the technical direction and roadmap with Airwallex's business objectives. Stay at the forefront of industry trends to ensure we remain leaders in AI innovation. - Team Leadership: Build, mentor, and lead a high-performing team of software engineers, and AI specialists. Foster a culture of collaboration, creativity, and technical excellence while setting clear goals, managing performance, and developing career paths. - Cross-Functional Partnership: Partner closely with Product, Design, and Operations to define the roadmap, prioritize a measurable backlog, and deliver high-impact AI solutions. Work with key stakeholders to understand business challenges and identify opportunities where AI can add significant value. - Technical Ownership: Serve as the accountable owner for the architecture and system quality across our AI services. Provide deep technical guidance on model development, deployment, and maintenance, ensuring our solutions are scalable, reliable, and secure. - Hands-On Guidance: Remain hands-on where it matters most. Guide architectural designs, review critical models and APIs, and de-risk complex initiatives with pragmatic technical deep dives. - LLMOps & Best Practices: Champion best practices for the entire AI lifecycle, including Prompt-tuning, Context Engineering, Fine-tuning, Annotations and human-in-the-loop feedback. Drive a culture of continuous learning and process improvement. - Operational Excellence: Own the operational health of our production AI systems, including on-call readiness, model monitoring, incident response, postmortems, and continuous reliability improvements. - Talent Strategy: Lead the talent strategy for your organization. Recruit, onboard, and develop top-tier engineers and managers, building a diverse team and robust succession plans for sustained velocit