Senior Analyst/Associate, Operations Quality Assurance (Merchant Fraud/Underwriting)

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. The Opportunity: Our Quality Assurance team is dedicated to continuously enhancing operational excellence, process efficiency, and the systems underpinning our services. We are seeking a knowledgeable risk domain expert to join our team, driving advancements across risk operations programs with an ultimate goal to support a robust risk management framework. RESPONSIBILITIES： - Conduct daily quality assurance checks on risk operations work to ensure compliance with internal standards and external regulatory requirements - Take ownership of risk domain QA programs, ensuring QA evaluations are completed with high productivity and precision - Deliver high-quality assessment results via monthly QA reports, identifying operational errors, procedural gaps, and system limitations - Analyze root causes of identified gaps and provide actionable solutions to address QA findings, closely monitoring the remediation process - Collaborate with global stakeholders across different functions to improve operational quality, procedures, and systems - Proactively lead or support global projects and initiatives for quality uplift QUALIFICATIONS： - Minimum 5 years of risk management experience in payments, financial services, or related industries (e.g, underwriting, merchant risk monitoring, dispute handling) - Deep understanding of regulatory requirements, brand risk, credit risk, fraud, and dispute management - At least 1-2 years of experience in process optimization - Previous Quality Control or Quality Assurance experience is highly desirable - Quick learner, self-motivated, results-oriented, and adaptable to changing priorities in a fast-paced, dynamic environment - Strong analytical and problem-solving skills, with the ability to interrogate data and processes and propose practical solutions - Excellent verbal and written communication skills in both Mandarin and English APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com http://airwallex.com email addres