Customer Success Manager, Enterprise

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Job Location: Shanghai Job Description: - In line with the company’s market strategy, achieve growth targets for cross-border payment business, take responsibility for in-depth maintenance of cross-border market clients, and explore clients’ scenario-based potential needs in the field of cross-border finance. - Regularly follow up on merchants’ daily cross-border payment transactions, and understand and report on merchants’ operational status. - Keep abreast of industry policies, trends, and relevant risk control and compliance requirements to promote the development of cross-border business. - Collaborate with product, R&D, and other teams to collect, organize, and analyze market information, and provide timely feedback and suggestions. Core Responsibilities: - Efficiently and promptly resolve client issues, including but not limited to: pricing configuration, KYC/KYB, transaction monitoring, etc. - Act as an expert to provide support in data analysis and optimization to promote clients’ business development. - Maintain client relationships and explore new business opportunities. - Drive the optimization or innovation of products, features, and processes. Basic Requirements: (The following information is for reference only and not an absolute standard.) - Strong educational background; Korean & English is a must and Mandarin is preferred - 3–5 years of relevant industry experience, with preference given to candidates who have experience serving large enterprises. - Detail-oriented, results-driven, with strong communication skills and logical thinking. - Possess business acumen, able to proactively identify client needs and pain points, and explore business opportunities. - Strong language expression skills both internally and externally, with strong capabilities in information and data collection, data analysis, and data sensitivity. - Proactive, passionate, team-oriented, with strong learning ability and resilience under pressure. APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official co