Operation Manager, Japan

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. 2015年に豪州メルボルンで設立されたAirwallexは、北米、欧州、中東、アジア太平洋の各地域で80のライセンスを保有し、世界有数の包括的な金融インフラを築いています。Airwallexは、各地域の規制に準拠したインフラを基盤に、アクワイアリング、請求、グローバル口座、法人カード、支出管理などのサービスを世界中で展開しています。現在世界で最も急成長している金融テクノロジー企業の1つとして、世界の主要拠点20カ所に約2,000人の従業員を有しています。2025年12月、AirwallexはシリーズG資金調達ラウンドで3億3,000万ドルを調達し、企業評価額は80億ドルとなり、6か月前のシリーズFから約30%の増加を記録しました。 ABOUT THE TEAM The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally. ABOUT THE ROLE Based in our Japan office (Tokyo), this role will own the Japan operations function to ensure our current and future customers have a seamless experience with Airwallex. With our business continuing to expand globally and our Japan client base scaling rapidly, the Operations Manager will have the opportunity to build and lead a team in a way that is scalable and efficient. Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure all local rules and regulations are followed and that the end-user experience is seamless. WHAT YOU'LL DO - Identify and drive strategic projects to improve our customer experience, as well as help operationalize various internal Airwallex functions - Take a data-driven approach to problem solving - Work across functions to ensure stakeholder alignment and deliver desired outcomes - Help build processes relating to customer support - Manage the daily operation and monitoring of AML/compliance programs - Work with the Compliance Manager to operationalise emerging regulatory and compliance requirements (such as KYC, AML, CTF) on a regular basis - Work with the product teams to promote our Operations product and excellence our operations affairs - Monitoring and improving the efficiency of key compliance operations functions including transaction monitoring, KYC, and name screening - Monitori