Director of Solutions Engineering - US

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. THE TEAM Airwallex is seeking a visionary and strategic leader to become our Director, Solutions Engineering US. This is a critical leadership role responsible for leading our world-class solution engineering organisation across the US. This includes executive level pre-sales technical solution design, E2E solution implementation as well as proper post go-live commercial performance ramp-up for selective clients. You will be the driving force behind our technical go-to-market (GTM) strategy, scaling a high-performing team of Solutions Engineers and Solutions Architects who are instrumental in driving our global revenue growth. By partnering with Sales, Product, and Engineering leadership, you will shape the customer experience, influence our product roadmap, and solidify Airwallex's position as the leading financial infrastructure for modern businesses. WHAT YOU'LL DO - Lead, mentor, and scale our high-performing US Solutions Engineering teams, fostering a culture of technical excellence, customer obsession, and collaboration. - Develop and execute the global vision and strategy for the Solutions Engineering function, ensuring tight alignment with the company's overall sales and growth objectives. - Identify product development opportunities and champion their delivery; driving the creation of product features, reusable tools, demos, automation, and AI agents that scale the team's efficiency and customer self-service globally. - Own the technical sales strategy, empowering your team to deliver compelling product demonstrations, proofs-of-concept (POCs), and sophisticated solution designs that solve our customers' most complex challenges. - Serve as a key executive partner to the Sales and Product organisations, acting as the voice of the customer and the field to influence the product roadmap and GTM strategy. - Implement scalable processes, playbooks, and best practices for the entire pre-sales and implementation lifecycle, from technical discovery and solutioning to RFP responses and guiding successful implementations. - Represent Airwallex as a senior technical leader in key customer meetings, industry events, and executive briefings, building trust and credibility with C-level stakeholders. WHO YOU ARE -