Associate Director, Strategy & Operations - CEO Office

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The CEO Office works directly with Airwallex’s executive leadership on some of the company’s most important strategic, operational, and organizational priorities. This is a small, high-trust team responsible for solving complex, company-critical problems across global expansion, product strategy, financial infrastructure, organizational scaling, and AI transformation. The team helps leadership navigate ambiguity, accelerate execution, and drive alignment across the company during periods of rapid growth and change. Airwallex is building the global financial infrastructure for modern businesses. With operations spanning multiple continents and rapid growth across payments, banking, software, and AI-enabled financial products, the company is entering a critical phase of global scale and platform expansion. This role offers close exposure to senior leadership, direct involvement in high-stakes decision-making, and the opportunity to work on some of the hardest scaling challenges inside a global fintech platform. What you’ll do As part of the CEO Office, you will work closely with Airwallex’s leadership team on high-priority initiatives that shape the direction of the company globally. You will operate across strategy and execution: helping frame problems, drive alignment, and ensure complex initiatives move from idea to outcome. Projects may include: - Scaling new products and business lines globally - International expansion and market entry strategy - Regulatory and banking infrastructure initiatives - Organisational effectiveness and operating model design - Commercial acceleration and go-to-market execution - M&A evaluation and post-merger integration - AI-enabled operational transformation - Cross-functional strategic initiatives tied to company priorities You will regularly work with senior leaders across product, engineering, finance, commercial, legal, operations, and regional teams. This role is best suited to someone who thrives in high-context, high-accountability environments and is excited by solving difficult problems with imperfect information. The pace is fast, expectations are high, and the problems are often ambiguous, but the learning curve and opportunity for impact are except