Manager, People Operations

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. ABOUT THE TEAM The People & Talent team at Airwallex is dedicated to attracting and developing the brightest and most ambitious minds to drive our company forward. We are a global, vibrant, and dynamic team with a focus on creating a positive and inclusive work environment that fosters growth and innovation. Through innovative programs, strategic People & Talent initiatives, and a deep understanding of our organization’s needs, we cultivate a collaborative and engaging environment that fuels Airwallex's continued growth and success. WHAT YOU’LL DO This role will lead and scale the People Ops function for the Americas, building the systems, processes, and team that deliver a seamless employee experience from onboarding through offboarding while ensuring accuracy, compliance, and operational excellence across HRIS, payroll, benefits/LOA, immigration, and EOR workflows. You’ll be a hands-on builder and people leader who standardizes SOPs, elevates service quality, and partners closely with Payroll, IT, Compliance, Finance/AP, and our global People & Talent team to keep our operations tight, data-driven, and audit-ready. This hybrid role is based in San Francisco. WHAT YOU’LL DO - Lead and develop the regional People Operations function; own end-to-end employee lifecycle operations (onboarding/orientation, background checks, HRIS data integrity, payroll inputs/changes, benefits and leaves, offboarding) with a strong focus on delivery quality and compliance. - Drive operational excellence by codifying and maintaining regional SOPs, managing the PNT Jira helpdesk queue, and setting clear workflows and standards that are consistent with global guidance. - Partner cross-functionally with Payroll, IT, Compliance, and Finance/AP on accurate and timely transactions, audits, vendor coordination, invoicing/POs, and change control (e.g., Sequoia/PrismHR, Deel/Papaya). - Oversee immigration/global mobility processes and EOR transitions, aligning stakeholders and vendors to ensure compliant, on-time execution and a great employee experience. - Maintain regional compliance standards (e.g., I-9/E-Verify, ACA reporting, mandatory trainings), and proactively improve controls and documentation for audits and reviews. - Support o