Senior Manager, Risk Operations Strategy

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimizing workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally. What you'll do As Senior Manager, Risk Operation Strategy, you will play a pivotal role in shaping Airwallex’s global risk management approach. You will work with the data scientists team to leverage advanced data analytics to uncover anomalies not detected by existing alerts or models, and drive enhancements to our risk controls. You’ll lead proactive risk assessments across multiple risk types and products, identifying critical control gaps and driving end-to-end closure plans. This role requires managing and delivering complex, cross-functional risk projects in partnership with Product, Engineering, Risk and Compliance teams. This hybrid role is based in San Francisco, CA RESPONSIBILITIES: - Find anomalies not detected by existing alerts or models through large-scale data analysis, and drive the enhancement of risk controls. - Lead proactive risk assessments across risk types and products to identify critical control gaps and drive end-to-end closure plans. - Manage and deliver complex, cross-functional risk projects, ensuring alignment and execution with key stakeholders. - Develop and implement strategies to uplift operational efficiency, leveraging AI and automation. - Prepare and present divisional performance updates, project progress, and risk insights to senior leadership. - Handle special projects and deep dives on emerging risk issues, providing actionable recommendations to leadership. WHO YOU ARE We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have but are not mandatory. Minimum qualifications: - Strong risk domain knowledge (e.g., fraud, credit, financial crime, operational risk). - Adequate product knowledge in payments, iss