Director of Product Design - Payments

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. We are seeking a visionary, hands-on Director of Product Design to define the future of Airwallex’s payments platform, the global infrastructure that powers how businesses accept payments online and in-person across currencies, methods, and markets. You will own the design strategy and execution of our core payments capabilities, including global e-commerce, point-of-sale, one-click-checkout, and risk and compliance-critical experiences. You’ll partner closely with product and engineering leaders across Payments and Risk teams, and lead a high-performing team of product designers building powerful payment experiences, APIs, and workflows. RESPONSIBILITIES PRODUCT & DESIGN STRATEGY - Define a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows. - Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy, not only at execution time. - Establish moving money into, within, and out of Airwallex as a user experience foundation that other product areas (e.g. Spend management, Subscription billing, etc.) can build on top of. DESIGN LEADERSHIP & EXECUTION - Lead end-to-end experience design: Oversee research, object modeling, interaction design, research and testing, and UI design for your team’s products and features. - Raise the quality bar: Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens (e.g. tables, charts, reconciliation views, approvals), ensuring work is robust and polished across desktop, mobile web, and native mobile apps. - Drive a rigorous discovery and validation practice: Ensure your teams use research, experimentation, and product analytics to understand customer behaviour. - Build a collaborative, growth-oriented design practice: Help shape the rituals, feedback practices, and shared standards that keep designers connected across regions and domains. - Integrate with design systems and platform patterns: Collaborate with the design system team to ensure your team’s experiences use and extend shared patterns. PEOPLE LEADERSHIP & ORG BUILDING - Lead and grow a high-performing desig