Channel RFI Senior Analyst

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Job Description: Airwallex is a global payments fintech company transforming the way businesses move and manage money globally. We have built a global financial infrastructure platform to help businesses transact, collect and pay across 130+ countries and 50+ currencies, without the constraints of the traditional global financial system. We’ve grown to 19 global locations and have raised over US$800 million in funding. To support our ambitious growth plans, we’re looking for smart, collaborative and passionate people who are looking to make a genuine impact. As a Channel RFI Senior Analyst, you will be the first‑line specialist handling external enquiries received via our channel RFI mailbox from correspondent / partner banks and law enforcement agencies. You will coordinate timely, high‑quality responses, perform targeted transaction and account reviews on cross‑border activity, and ensure our responses meet regulatory and contractual expectations while protecting Airwallex from financial crime risk. This role is ideal for someone who is comfortable engaging with external stakeholders, understands SWIFT payments and cross‑border flows, and can operate with a strong sense of urgency in a fast‑moving environment. Role This role mainly focuses on: ● Managing RFI / inquiry workflows from correspondent banks and law enforcement agencies; ● Performing focused cross‑border transaction reviews and providing clear written explanations; ● Partnering with FIU, TM, KYC and Banking teams to ensure consistent and timely responses; ● Maintaining strong SLA discipline and documentation standards. It reports to the Financial Crime Operations Manager. Responsibilities ● Own and manage the external RFI mailbox and workflow for correspondent / partner banks and law enforcement agencies, ensuring all enquiries are triaged, tracked and closed within agreed SLAs. ● Respond to correspondent bank RFIs on cross-border wires and virtual account flows, including reviewing end-to-end payment journeys, interpreting SWIFT messages and coordinating inputs from FCC, TM, KYC, Financial Partner and Commercial. ● Handle law enforcement enquiries (e.g. police, regulators, tax / customs and other competent authorities), ensuring requests are le