Operations Manager, Middle East

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Based in our Tel Aviv office, this newly created role will oversee the work of our Operations team in the Middle East to ensure our current and future customers have a seamless experience with Airwallex. With our business continuing to expand globally and our Middle East client base scaling rapidly, the Operations Manager will have the opportunity to build something exceptional. Through optimising current operations processes and implementing new ones, the ultimate goal of this function is to ensure that we provide an excellent customer experience, while ensuring that Airwallex remains compliant as a regulated financial services institution. WHAT YOU’LL DO: - Lead strategic initiatives to enhance our customer experience, including product launches and client go-live processes - Collaborate with cross-functional internal teams such as Product, Engineering, Compliance, and Commercial to ensure seamless delivery and stakeholder alignment - Manage and optimise critical daily compliance operations, including transaction monitoring, KYC, and name screening - Work with Compliance to translate emerging regulatory and compliance requirements into operational processes and requirements - Collaborate with Product to drive operational efficiencies through internal product improvements - Monitor regional payment and treasury operations, including the safeguarding of customer funds - Define and report on key performance indicators (KPIs) to improve customer experience and drive efficiency WHO YOU ARE: - A problem solver - You use data to identify root causes, inform decisions, and measure the success of initiatives - Process driven - You enjoy following and creating procedures to ensure an efficient and well-documented process - A team player - You enjoy working independently as much as you enjoy working with a team - A master prioritiser - You use your sound judgment to assess all of the tasks at hand and make the decision on the order in which you complete each task - A people person - Building relationships with internal and external stakeholders comes easily to you WHAT YOU’LL BRING: - 6+ years of experience in a relevant field, with a strong preference for backgrounds in fast-growing fintech, startup environments, or