Manager, Risk Operations

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team The Operations team at Airwallex ensures the smooth and efficient functioning of our services and processes. We focus on optimising workflows, improving operational efficiency, and delivering exceptional customer support. By streamlining operations and implementing best practices, we help drive the company's growth and maintain high service standards. Our team is dedicated to providing a seamless experience for our customers and supporting Airwallex’s mission to empower businesses globally. What you'll do As a core member of our Issuing Risk Operations team, you will be a key driver of our global risk control framework. This role is designed for a forward-thinking operator who excels at navigating complex escalations while simultaneously thinking about the bigger picture. You don’t just solve problems; you proactively identify opportunities to uplift efficiency through technology. We are looking for a high-ownership professional who views AI and automation as essential partners in scaling risk operations. You care about the end-to-end journey of a case and are committed to developing a deep, broad expertise in the global payment and fintech landscape. Responsibilities End-to-End Case Ownership: Lead the resolution of complex card payment risk cases and escalations, ensuring that critical issues are handled with precision and accountability. Rule Management & Strategy: Directly contribute to the design, implementation, and refinement of issuing risk rules. You will help shape the global risk strategy to stay ahead of emerging fraud patterns. AI-Driven Optimisation: Proactively identify and implement ways to leverage AI tools and automated workflows to sharpen fraud detection and improve daily operating efficiency. Critical Stakeholder Collaboration: Work closely with cross-functional global partners (Product, Engineering, and Compliance) to ensure critical risk issues are handled properly and that risk frameworks support business growth. Process Evolution: Translate learnings from daily escalations into structural process improvements, reducing future risk and minimising customer friction. Who you are We’re looking for people who meet the minimum qualifications for this role. The preferred qual