Analyst, KYC Operations

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world’s most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform. Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business-builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, the Middle-East and North America. An exciting opportunity has come up for a full time position in the Know Your Customer (KYC) Operations Team. Our KYC Operations team is one of the most critical teams at Airwallex. You will be one of the first points of contact for our new potential customers, assisting them with their applications in order to open an Airwallex account. You’ll be responsible for performing the required Know Your Customer (KYC) screenings on customers, documenting the information obtained on the client's as required by Australian KYC regulations. Your duties will include liaising with customers via email to ensure they have a smooth onboarding experience, collecting and analyzing key information, reviewing cases completed by junior team members and helping execute our global operations processes. For this role we are looking for someone who has experience in KYC operations and has a strong understanding of the Australian Anti-Money Laundering / Counter Terrorism Financing (AML/CTF) regulatory landscape. As we expand this function globally, we are looking for dedicated, proactive, high-energy individuals who have a passion for great customer experiences, protecting the community and want to work at Australia’s tech unicorn. Who you are: - You are a KYC expert - you have a passion for detecting AML/CTF risk and ensuring the community is protected against bad actors - You are a life long learner and encourage the same in others - you are able to proactively identify and work to improve gaps in your own knowledge and you seek and openly share feedback so we can all get better together - You are focused on a great customer experience – when you interac