Associate GTM Partnerships Manager

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About The Role We are seeking a dynamic and detail-oriented Associate GTM Partnerships Manager (Partner Success Specialist) to join our team. This role is operationally focused and involves troubleshooting, partner enablement, and acting as a liaison between partner and internal teams including sales and operations. You will play a critical role in ensuring our clients have a smooth and successful experience with Airwallex. This position is Hong Kong based and resides in the GTM Partnerships Team. Responsibilities: - Partner Enablement: Assist partners in understanding and utilizing our products and services effectively to foster long-term referral relationships with partners - Troubleshooting: Act as the primary point of contact for partner escalations and ad-hoc issues, ensuring a timely and satisfactory resolution to retain and increase partner loyalty - Communication Liaison: Work closely with the partner, partnerships manager and internal teams to identify customer needs, facilitate a clear communication and proactively improve the success metrics - Operational Support: Provide support for operational tasks and ensure that processes are followed efficiently and correctly. - Relationship Management: Build and maintain strong relationships alongside the channel partnerships team to foster long-term partnerships, communicate partner feedback and insights to internal teams to drive product and service improvements Who you are We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Bachelor’s degree or above - > 1 experience in customer service or sales support environment - Proven experience in managing client communication and escalations - Strong verbal and written communication in both Cantonese & English required - Strong problem-solving and communication skills - Ability to work collaboratively in a fast-paced environment - Attention to detail and the ability to multitask, prioritize, and meet deadlines - Familiarity with Salesforce, and Google Suite is a plus - Start-up & Fintech experience is preferred APPLICANT SAFETY POLICY: FRAUD AND THIRD-PARTY RECRUITERS To protect you from recrui