Staff Product Manager, AI Growth

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. WHAT YOU'LL DO As a Staff Product Manager, AI Product, you will define and drive the strategy, roadmap, and execution for Airwallex’s next-generation AI-powered products. You will work at the intersection of fintech, AI/ML, and global financial operations, building intelligent automation and customer experiences that scale across regions and languages. This is a high-impact, strategic role with the opportunity to shape the future of global payments, treasury, cards, and B2B financial operations. Responsibilities: - Own the end-to-end product lifecycle for AI-powered features and platforms, from ideation to launch and ongoing optimization. - Define and champion the product vision and roadmap, balancing long-term innovation with short-term business needs. - Partner with engineering, data science, design, compliance, and commercial teams to deliver scalable, secure, and intuitive AI solutions. - Drive Product-Led Growth (PLG) initiatives, including in-product nudges, rewards, cross-sell systems, and lifecycle automation to enhance customer adoption, retention, and revenue generation. - Build and ship hands-on AI/ML-powered products (e.g., copilots, agents, chatbots, recommendation systems), not just integrate models into existing flows. - Leverage AI-driven technologies and data-driven insights to innovate, improve user experience, and reduce operational friction. - Lead the development of customer service and support automation (e.g., bots, self-serve flows, deflection journeys) to deliver intelligent automation across payments, onboarding, and support. - Ensure compliance, transparency, and responsible AI practices are embedded in all products, especially in regulated domains like payments, treasury, and cards. - Launch products across multiple regions and languages in a fast-paced, global environment, collaborating with local teams to ensure market fit and regulatory compliance. - Mentor and lead other product managers, with the opportunity to grow into a broader leadership role. Minimum qualifications: - 7+ years of product management experience owning core product areas end-to-end for complex, multi-surface products (e.g., platforms, marketplaces, productivity tools), including 0→1 or early-stage products