Senior People Operations & Workplace Experience Specialist

ABOUT AIRWALLEX Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. ATTRIBUTES WE VALUE We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles https://www.airwallex.com/us/operating-principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. WHAT YOU’LL DO This role sits at the intersection of People Operations (60%) and Workplace Experience (40%) for our Toronto office. You will act as a critical “boots on the ground” partner, ensuring core HR operations for the Americas team run smoothly while helping build a strong, engaging in-office culture during a period of rapid growth for Canada. You’ll own high-volume, detail-oriented work (onboarding, offboarding, payroll inputs, benefits) while also identifying opportunities to improve and automate processes as we scale. As part of the Americas team, you will help with our build-out of Canada as well as opportunities to contribute to broader Americas people operations work supporting the US, Mexico and Brazil. This is hybird based in Toronto ( 3 days a week) RESPONSIBILITIES: - Own onboarding and offboarding end-to-end, ensuring a seamless employee experience - Serve as the primary POC for HR inquiries; manage ticketing system with timely, high-quality responses - Maintain accurate HRIS and payroll data (incl. EOR), run audits, and manage data changes - Support payroll processes, including commissions and bonuses by auditing inputs and resolving discrepancies - Administer benefits programs and support ongoing rollout; ensure compliance with Canadian regulations - We are in a WeWork location, but you will oversee day-to-day office operations (supplies, vendors, access, equipment, general upkeep) - Act as a front-of-house presence: greet visitors, manage deliveries, coordinate with building management - Support and execute employee engagement initiatives (events, monthly celebrations, quarterly offsites) - Help build and scale a strong in-office culture as the Toronto office grows - Identify inefficiencies in manual workflows and drive process documentation, improvements, automation and AI - Gather employee feedback (surveys, onboarding check-ins, day-to-day interactions) and translate it into action WHO YOU ARE We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. MINIMUM QUALIFICATIONS: - 3+ years of experience in People Operations / HR in a high-growth, fast-paced environment - Have a passion for culture and