Senior Analyst - Recon

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role We are looking for a detail-oriented and process-driven Reconciliation Associate to join our Revenue Cycle Management team. In this role, you will be responsible for reviewing, validating, and reconciling claim and payment data to ensure accuracy across billing, payment posting, denial, and outstanding balance records. This role is best suited for someone who has strong attention to detail, understands US healthcare/RCM processes, and can identify discrepancies in EOBs, payer responses, payments, adjustments, and claim statuses. This full-time position requires working 5 days a week from our Gurgaon office. The role requires working on a US shift. What You'll Do - Review and reconcile claim, payment, and account-level data as per process guidelines. - Validate EOBs, payment details, adjustments, denials, write-offs, and outstanding balances. - Identify mismatches between expected payments, posted payments, payer responses, and system records. - Investigate discrepancies related to claim status, payment posting, denial codes, payer adjustments, and patient/account balances. - Update internal systems accurately with reconciliation findings, action taken, and next steps. - Work on assigned queues and ensure timely completion of daily production targets. - Follow SOPs, payer-specific guidelines, internal quality standards, and escalation protocols. - Escalate unresolved, complex, or unusual cases to the Team Lead or Assistant Manager. - Coordinate with internal teams such as AR, Denials, Payment Posting, Eligibility, and Operations when required. - Maintain high accuracy while handling sensitive healthcare and billing data. - Ensure compliance with HIPAA, data security, and company confidentiality policies. - Highlight recurring issues, payer trends, system gaps, or process improvement opportunities. What You Have - 1 to 3 years of experience in US Healthcare / RCM operations. - Prior experience in reconciliation, payment posting, EOB review, AR follow-up, denial management, or claims processing is preferred. - Basic understanding of claims, EOBs, CPT, ICD, payer responses, adjustments, and outstanding balances. - Strong attention to detail and ability to identify data mismatches or inconsistencies. - Good analytical and problem-solving skills. - Ability to follow SOPs and work in a structured, target-driven environment. - Comfortable working with Excel, Google Sheets, payer portals, and internal workflow systems. - Ability to meet daily productivity and quality targets. - Good written communication skills. - Willingness to work in a US shift, night shift, or rotational shift, if required. - Graduated in any discipline. - Prior experience in healthcare BPO, RCM, me