Operations Manager, Patient Experience

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs. Healthcare carries a $1 trillion administrative burden and we're at the center of transforming it. Today, 500,000+ clinicians across 500+ healthcare organizations nationwide trust Commure to handle $25B+ in annual claims and support over 200 million patient interactions. Our latest $70M raise at a $7B valuation reflects the confidence the market has placed in this mission. Our team works directly alongside clinicians, not through layers of process, which means the gap between what you build and its impact on patient care is immediate. We move fast, deploy daily, and take full ownership from early thinking to production. If you're energized by hard problems, high stakes, and a team that holds itself to a high bar, you'll find your people here. The future of healthcare is being built right now. Come deliver this transformation. About the Role Every year, hundreds of millions of patients call, message, and navigate the largest health systems in the country and increasingly, they're interacting with Commure's AI. Our Patient Experience suite (AI Call Center, Orchestrator, and Care Pathways) is one of the fastest-growing products in the company, and it sits at the messy, high-stakes intersection of healthcare access and administrative reality. This role is for someone who wants to live inside that. You'll be the operational owner for some of our customers, embedding with their teams, driving deployments live, and then relentlessly making them better. It's part launch, part customer success, part product builder. You don't need to be an Engineer today, but you should be hungry to build, comfortable with AI tooling, and the kind of person who'd rather prototype the fix than write a ticket about it. What You'll Do - Own product launches and adoption as the person customer leadership calls when something matters - Build to unblock: When a customer is stuck, you prototype the workflow, process or feature - Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do - Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering - Spend time on-site on a regular basis. The most valuable work happens in the room - Manage escalations in ways that strengthen the relationship - Help customers unlock the full potential of Commure’s AI - Contribute to internal process and documentation — identifying gaps, proposing improvements, and owning initiatives through to completion Who you are - 3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role - Fluent with numbers; you reason from data by default - You like to build, and you've used LLMs to prototype something real - You've run complex projects with stakeholders who don't all agree - You bring order to ambiguity instead of waiting for a plan Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com http://getathelas.com, @commure.com http://commure.com or @augmedix.com http://augmedix.com. Any emails from other domains are not affiliated with our organization. Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security of