Senior Manager, Compliance (AML Operation)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Senior Manager, Compliance (AML Operation) What will you do? Process Development: Establishing and refining AML processes to enhance efficiency and compliance. This includes developing standard operating procedures (SOPs) and ensuring they are up-to-date with regulatory requirements. Team Management: Overseeing the performance and development of the AML team. This involves conducting regular training sessions, providing feedback, and fostering a collaborative work environment to ensure high standards of work quality and team morale. Communication: Managing both internal and external communications. This includes contacting vendors to request additional necessary documents and information, following up on the progress to ensure timely acquisition of required materials, and discussing internally to optimize AML operational processes and strategies. Performing AML Daily Operations: Responsible for reviewing name screening, KYC (Know Your Customer), and transaction monitoring activities to ensure compliance with anti-money laundering regulations. Reviewing Results: Reviewing the work results of first-stage KYC reviewers to ensure the accuracy and completeness of the process, and assisting reviewers in improving work quality. Education and Support: Answering questions from first-stage reviewers during their work and providing professional guidance. Essential Qualifications: 7-10 years of experience in anti-money laundering (AML), banking, or internal control systems, with a strong focus on quality, governance, and compliance. Proven experience in leading teams and managing projects, with the ability to adapt to changing environments and manage multiple priorities effectively. Skilled in developing and implementing processes in collaboration with various departments to ensure operational efficiency and compliance. Demonstrated ability to manage multiple projects simultaneously in a fast-paced organization. Self-starter, ambitious, and flexible, with a proactive approach to problem-solving and decision-making. CAMS Certification is a plus. Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Things to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.