Principal, Program Management (Logistics Operation Center)

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Position : Principal, Program Management (Logistics Operation Center) What will you do? End-to-End Program Leadership: Own the portfolio across first-, middle-, and last-mile. Define scope, OKRs, workstreams, and success metrics; lead planning, execution, launch, and stabilization. KR-to-TW Transition & Expansion: Lead a structured handover of existing TW last-mile reports from the KR team; design unified reporting that brings first-, middle-, and last-mile into a single end-to-end visibility framework. Operational Excellence & PDD Improvement: Partner with LOC specialists, hub managers, linehaul, sortation, and TW logistics leadership to prioritize defects, remove bottlenecks, and deliver measurable gains. Insight-to-Action Mechanisms: Build robust dashboards and operational reporting (Tableau/Power BI) to surface issues fast; convert analytics into clear decisions, owners, timelines, and SOP changes. Cross-Functional Problem Solving: Align on problem statements with partners (e.g., hub managers, Product, Engineering, Finance), decompose complex problems, and deliver structured analyses and recommendations. Simulation & Scenario Planning: Lead data simulations and sensitivity analyses for new initiatives (e.g., network design changes, volume shifts, cut-off adjustments), supporting fact-based trade-offs between service, speed, and cost. Risk & Change Management: Identify risks early, run mitigation plans, and manage stakeholder communications and change adoption at the field and leadership levels. Stakeholder Influence & Communication: Communicate crisply at all levels—from ops floors to executive forums—with narratives that clarify options, risks, and ROI. Basic Qualifications Experience: 6+ years in Program/Project Management or Analytics-driven Operations within logistics, e-commerce, supply chain, or similar high-scale environments. Data & Tools: Strong ability to self-serve and validate data (SQL required). Proficiency with Tableau and/or Power BI. Experience with big data environments (Hadoop, Spark, Presto, Airflow) is a plus. Python familiarity is a plus. Execution Excellence: Demonstrated ability to deliver complex, multi-team initiatives in fast-paced, ambiguous settings; strong risk management and dependency tracking. Problem Solving: Exceptional structured thinking and root cause analysis; ability to handle unstructured problems and convert into executable workstreams. Communication & Influence: Executive-ready written and verbal communication; adept at influencing senior stakeholders and driving decisions without authority. Education: Bachelor’s or Master’s in Statistics, Industrial Engineering, Operations Research, Supply Chain, or related field; or equivalent experience. Preferred Qualifications Logistics Domain Depth: Understanding of first/middle/last mile, hub operations, linehaul planning, route optimization, and PDD mechanics. Technical Proficiency: Hands-on with Python or statistical tooling for simulations, forecasting, and experiment design. Very proficient with Google sheets, Excel, SQL , Tableau and PowerBI Leadership: Experience mentoring Business Analysts and leading program workstreams across Product, Engineering, Operations, and Finance. Languages: Strong English (written & verbal); additional Asian language capability (e.g., M