Senior Manager I, Account Management

Company Introduction CP One Japan, a wholly owned subsidiary of Coupang, Inc. (hereinafter “Coupang”), has launched a new food delivery app called ‘Rocket Now’ in selected areas of Tokyo. CP One Japan is a wholly owned subsidiary of Coupang, Inc. (NYSE: CPNG), a Fortune 150 company listed on the New York Stock Exchange and recognized as a leading technology company. CP One Japan offers food delivery service in Japan under the brand name of “Rocket Now”, and is committed to delivering fast, reliable, and customer-centered food delivery service to Japanese consumers by leveraging Coupang’s advanced technology and innovative logistics solutions. Our corporate mission is to deliver a ‘wow experience’ to customers. Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use the food delivery service. Rocket Now is deeply committed to pioneering the future of Japan’s delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Rocket Now provides employees with opportunities to continuously lead innovation and to take initiative without hesitation based on agility and boldness to deliver results. If you are passionate about delivering exceptional service to customers and pioneering new markets, join Rocket Now today. Role Overview Senior Manager I, Merchant Account Management is a team leader who oversees Rocket Now's major Merchants. In addition to the ability to analyze various data, the position requires flexible judgment to understand and execute the field. The position must have organizational management capabilities and be able to establish and achieve team OKRs. What You Will Do Build and manage relationships with merchants to drive business growth Analyze merchant performance data and develop tailored growth strategies Identify and resolve merchants' pain points through high-impact projects Build long-term relationships with merchants, ensuring high levels of merchants satisfaction Work closely with cross-functional teams to align business goals Short-term business trips to Fukuoka Business level English (speaking/reading/writing) Basic Qualifications 12~20+ years of sales, business development, or account management experience 3+ years of people management experience Proven track record of exceeding sales or growth targets Strong communication and presentation skills in Japanese Data-driven mindset with strong analytical skills Comfortable working in a fast-paced, ambiguous environment Preferred Qualifications Familiarity with Salesforce, Tableau, SQL, or other BI/CRM tool Recruitment Process and Others Recruitment Process Application Review - 1st Virtual Interview - 2nd Virtual Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Working Conditions Employment Type : Regular Probationary Period : 1-6months. Confirmation of permanent employment will be subject to an assessment of job performance and role fit during this period. Other details will be provided separately Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Job titles and responsibilities may be subject to change depending on the candidate’s overall experience and/or the necessity of business, etc. at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such c