FC Department Supervisor (2nd Shift)

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry from the ground up. We are an American technology company and one of the fastest-growing retail companies that has established an unparalleled reputation for being a leading and reliable force in global commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. Role Overview The FC Department Supervisor will provide leadership and support to the FC Department Manager in a high volume outbound, B2C small parcel environment. Supervise and coordinate operational activities of workers concerned within one or multiple of the following areas; receiving, replenishment, picking, packing, and/or shipping as it relates to preparing it for same day shipping internationally via expedited carrier services. Maintain a safe, effective and orderly work environment, scheduling, continuous process improvement and maintaining positive vendor relationships. What You Will Do Study and standardize procedures to improve efficiency of workers Maintain harmony among workers and resolve grievances Confer with other Supervisors in the distribution center to ensure coordination of other warehouse activities Maintain a safe and organized work environment by following all safety procedures Support FC Department Manager with improving and maintaining inventory accuracy Support FC Department Manager with evaluating and planning labor for upcoming warehouse needs Support Department with daily tasks assignments and coordination of employee duties Supports FC Department Manager with aspects of employee performance when/if performance evaluations are needed Supports cost reduction activities and drives productivity within the department Train all new hires for the respective department, including documentation of performance in the first week Performs other duties as assigned Basic Qualifications Minimum of 3-5 years of supervisory warehouse experience in a warehouse environment. eCommerce experience highly desired. Supervisory Responsibilities: Yes Judgement/Reasoning Ability: Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, individuals will be regularly required to sit, stand, walk and occasionally bend and move around the facility. Work Environment: The noise in the work environment is usually moderate. Other factors are: Ability to travel if needed. Travel is minimal in this position. Fast-paced with multi-level distractions Professional, yet casual work environment Office and Distribution environment Preferred Qualifications Experience with Microsoft Office Suite Programs (i.e.: Microsoft Work, Excel) and Google Office. Excellent organizational and managerial skills. Excellent communication skills – written, oral, reading